Support Request Form Template
A free support request form template with category and priority fields. Route tickets to the right person with the detail you need to solve them.
- Category
- Contact & Feedback
- Fields
- 5
- Price
- Free
Live preview — try it out
About this template
A support form's job is to collect enough context that the first reply can actually help, instead of asking for more information. Category and priority do the routing; the description does the rest.
Tips for better responses
- Ask for category and priority as dropdowns so tickets sort themselves.
- Prompt for 'what you expected' — it's the fastest route to the real problem.
- Confirm receipt immediately; most follow-up emails are just people checking it arrived.
What's included
- Your nameentry
- Email addressentry
- Categorydropdown
- Prioritydropdown
- Describe the issueeditor
Frequently asked questions
- Is the support request template free?
- Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.
- What fields are included?
- 5 fields: Your name, Email address, Category, Priority, Describe the issue. You can add, rename, reorder or delete any of them.
- Do I need to know how to code?
- No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.
- Where do the responses go?
- Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.
Ready to use this template?
Start free — 3 forms and 100 submissions a month, no credit card.
Use this template