Customer Feedback Form Template
A free customer feedback form template with a rating scale and open questions. Collect honest post-purchase feedback and spot problems early.
- Category
- Contact & Feedback
- Fields
- 5
- Price
- Free
Live preview — try it out
About this template
Good feedback forms ask one rating question and then get out of the way. The open questions are where the useful detail lives — the rating just tells you which responses to read first.
Tips for better responses
- Ask for the rating first: it's the lowest-effort question and starts the commitment.
- Split 'what worked' from 'what didn't' — combined, people answer only one.
- Make email optional, or you'll lose the most candid responses.
What's included
- How did we do?section
- Overall ratingdropdown
- What did you buy?dropdown
- What worked well?editor
- What could be better?editor
- Email (optional)entry
Frequently asked questions
- Is the customer feedback template free?
- Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.
- What fields are included?
- 5 fields: Overall rating, What did you buy?, What worked well?, What could be better?, Email (optional). You can add, rename, reorder or delete any of them.
- Do I need to know how to code?
- No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.
- Where do the responses go?
- Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.
Ready to use this template?
Start free — 3 forms and 100 submissions a month, no credit card.
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