NPS Survey Template (Net Promoter Score)
A free NPS survey template with the standard 0–10 recommendation question and a follow-up. Measure loyalty and find out what's driving the score.
- Category
- Contact & Feedback
- Fields
- 4
- Price
- Free
Live preview — try it out
About this template
Net Promoter Score is one question: how likely are you to recommend us, from 0 to 10. The score alone tells you very little — the follow-up 'why' is where the value is, so never ship the scale without it.
Tips for better responses
- Keep the 0–10 scale exactly as it is; changing it makes your score incomparable.
- Always ask why. A score with no reason isn't actionable.
- Send it after a real interaction, not on a fixed calendar schedule.
What's included
- One quick questionsection
- How likely are you to recommend us to a friend or colleague?dropdown
- What's the main reason for your score?editor
- May we contact you about your answer?yesno
- Email (optional)entry
Frequently asked questions
- Is the nps survey template free?
- Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.
- What fields are included?
- 4 fields: How likely are you to recommend us to a friend or colleague?, What's the main reason for your score?, May we contact you about your answer?, Email (optional). You can add, rename, reorder or delete any of them.
- Do I need to know how to code?
- No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.
- Where do the responses go?
- Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.
Ready to use this template?
Start free — 3 forms and 100 submissions a month, no credit card.
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