Is the complaint form template free?

Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.

What fields are included?

9 fields: Full name, Email, Phone, What is this about?, Date of the issue, Order / account reference, and more. You can add, rename, reorder or delete any of them.

Do I need to know how to code?

No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.

Where do the responses go?

Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.

Free Complaint Form Template | FormMaker

Create a free online complaint form. Capture the customer's details, what went wrong, a reference and the resolution they want. No signup required.

Use this template All templates

Category: Contact & Feedback
Fields: 9
Price: Free

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About this template

A complaint form gives customers a clear, respectful channel to report a problem and gives your team the details needed to fix it — what happened, when, any order reference, and the outcome they're hoping for. This free template turns frustration into structured, trackable feedback, so nothing gets lost and you can follow up quickly and consistently.

Tips for better responses

Ask what resolution the customer wants — it sets clear expectations for both sides.
Capture an order or account reference so your team can look into it without extra emails.
Acknowledge every submission promptly; a fast reply defuses most complaints.
Categorize complaints so you can spot recurring issues and fix the root cause.

What's included

Your detailssection
Full nameentry
Emailentry
Phoneentry
The complaintsection
What is this about?dropdown
Date of the issueentry
Order / account referenceentry
Describe what happenededitor
Resolutionsection
What outcome are you looking for?editor
Preferred contact methoddropdown

Frequently asked questions

Is the complaint form template free?: Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.
What fields are included?: 9 fields: Full name, Email, Phone, What is this about?, Date of the issue, Order / account reference, and more. You can add, rename, reorder or delete any of them.
Do I need to know how to code?: No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.
Where do the responses go?: Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.

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