Return Request Form Template
A free return request form template with order number, reason and preferred resolution. Process returns without back-and-forth email.
- Category
- E-commerce
- Fields
- 7
- Price
- Free
Live preview — try it out
About this template
Most return threads are slow because the first message is missing the order number or the reason. Asking for both upfront, plus what the customer actually wants, usually makes the first reply the last one.
Tips for better responses
- Order number and email must both be required — that's how you find the order.
- Ask for the preferred resolution; assuming a refund annoys people who wanted an exchange.
- Reason codes as a dropdown give you data you can act on across returns.
What's included
- Order numberentry
- Email on the orderentry
- Item to returnentry
- Reason for returndropdown
- Preferred resolutiondropdown
- Any details we should know?editor
- Is the item unused and in original packaging?yesno
Frequently asked questions
- Is the return request template free?
- Yes. Every template is free to use. The free plan covers 3 forms and 100 submissions a month, with no credit card required.
- What fields are included?
- 7 fields: Order number, Email on the order, Item to return, Reason for return, Preferred resolution, Any details we should know?, and more. You can add, rename, reorder or delete any of them.
- Do I need to know how to code?
- No. You edit the fields in a drag-and-drop builder and publish with one click. Embedding it on your own site is a copy-paste snippet.
- Where do the responses go?
- Straight to your FormMaker dashboard, where you can read them individually, search across them, or export the lot to CSV. You can also push them to Google Sheets, Slack or Zapier.
Ready to use this template?
Start free — 3 forms and 100 submissions a month, no credit card.
Use this template